Q: What is included in my cruise fare?
A: Your cruise fare includes your accommodation on board the ship, all entertainment, meals and snacks, and non-alcoholic beverages such as tea, coffee and juices at meal times. Your fare may also include alcoholic beverages, shore excursions and other perks, please see individual cruises for further details.
Q: What are the differences between cabin grades?
A: The kind of cabin you choose depends on your individual tastes and requirements.
Interior/inside cabins offer the same amenities as all other cabins however do not have a window. Cabins with window offer a porthole or picture window. A cabin with balcony cabin is a fantastic way to make the most of the beautiful ocean views and get away from it all on your own private terrace. Above that, mini suites, suites and penthouse cabins offer the best of the ship in terms of space and luxury features.
Wheelchair accessible cabins are available through almost all cabin grades on the majority of ships so it really is up to you.
As this varies from ship to ship, please check details and features of individual cabin grades when booking to make the most of your holiday.
Q: Will I be able to get assistance at the airport or cruise terminal?
A: Airport and cruise terminal assistance is available at the time of booking. Let us know of your specific requirements and we will be happy to request this for you.
Q: Can you provide wheelchair accessible transfers between the airport and the port?
A: We are more than happy to book accessible transfers for you, between home and the airport, or between the airport and the ship.
Q: I use specialised mobility equipment/ a wheelchair at home, can I use it on board?
A: We can arrange the hire of mobility equipment and have it taken directly to the ship. Please discuss your requirements with our team and we will be happy to arrange this for you. You can bring your own manual or compact electric wheelchair or mobility scooter, as wheelchair accessible cabins are proportioned to allow the dimensions of compact scooters.
Q: I am an NHS patient, do I have to pay for my dialysis sessions on board?
A: NHS England will make a contribution towards the cost of your dialysis providing the majority of ports visited are within the European Economic Area. The EHIC (European Health Insurance Card) is not accepted on board cruise ships.
Q: Is there funding available to cover the cost of dialysis sessions on board?
A: Adults and families affected by kidney disease who are unable to pay for the full cost of a holiday can apply to the British Kidney Patient Association (BKPA) for a grant. To check your eligibility and apply, please contact your renal unit social worker or a member of your kidney care team. More information can be found here: http://www.britishkidney-pa.co.uk/holidays
Q: Do I need my passport or a visa to travel on board a cruise ship?
A: It is your responsibility to check the requirements before you travel. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the supplier accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. It is very important that you check http://visacentral.co.uk/ for current visa information as regulations can change.
Q: Do I need to have travel insurance to travel on board a cruise ship?
A: All passengers should ensure they have adequate personal travel insurance prior to departure. Please check that your insurance is suitable for your needs and covers pre-existing medical conditions.